Customer Service Workshops

Are you fed up with online customer service training? Or, out-of-the-box customer service training that doesn’t match your customer and your core business?

Get the right customer service training for your staff. Speak with Diana Simich at 1300 024 346 to connect with your customer service training needs.

“Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.”
– Peter Drucker

Every industry and every company is different. Training for Growth makes a custom proposal to your management, and utilises a number of assessment tools, and employee engagement exercises including:

  • Live customer service, sales, and customer observationsTraining for Growth - Customer Survey
  • Customer exit surveys
  • Scripts and role playing
  • Step-by-step situational practice
  • Role playing conflict negotiation
  • Developing confidence, belonging, and motivation among individuals
  • Customised workbooks

Employees and contract staff are the biggest advocates of your product to the customer. Where there is a culture of feeling belonging to the company, feeling valued by fellow staff, and management, there is healthy growth in sales through great customer service. Earn the reputation and loyalty you deserve from your employees, and customers.

Don’t just read about it in books, or passively go through an online course – take action and move your workforce. Get your employees and your customers engaged with each other and your core business.

 “Do what you do so well that they will want
to see it again and bring their friends.”
– Walt Disney

Don’t struggle to keep customers, or worry about employee turnover. Email or contact Diana to find out how to get your customers, and your employees promoting your business.