I’m much more confident in talking with our current and potential customers.

David Beattie- Dash Engineering

Capture 2

The significant change I found after the class is that I am much more confident in talking with our current customers and talking with potential customers. It’s also getting an understanding of their needs so that we can align ourselves with what they require-  by listening and using the skills Diana has shared with us that sometimes we don’t acknowledge. We talk about ourselves, which isn’t the thing to do.

We learnt that by listening to the customer and being open to what they need, we’re getting  much better results in everything we’re doing. Diana is a powerful lady and I have a lot of respect for her. She is very knowledgeable about what she’s doing, passionate about what she does, she is so enthusiastic to share with you her knowledge and that is infectious and I really enjoyed it. She can align herself to your personality and then she aligns herself to other peoples personality to achieve the positive outcome that you need for yourself at the end of the night.

It was really an enjoyable experience and it makes you think. She gets to a level in your mind that is not just a simple surface question. It’s a question that has depth behind it, it’s very hard to describe, but she can do that.She can get it out of you, I don’t know how she does it.